The Studio with Aloha
Reservations and Sickness Policy
All sessions are by appointment only. To ensure that you obtain the appointments you desire, please make reservations one to two weeks in advance. Payment is required at time of booking to secure your appointment(s). Prices are subject to change without notice. Appointments may be made in person, online, or over the phone.
We ask that all clients that are "feeling under the weather" refrain from coming into the Studio. Pilates and GYROTONIC® exercise stimulate the body and can actually make you worse. Massage can also make things worse. Take the time for yourself, stay home, and get well.
Checking In & Lateness Policy
Please arrive a few minutes early for your scheduled appointment. This will allow adequate time to change, to relax and unwind before your appointment. In order for us to be on time, we regret that we cannot give you additional time if you arrive late for your appointment. If for any reason WE are late starting your appointment, you will receive the full scheduled time.
Please leave valuables at home, as we cannot be responsible for their safety.
Cancellation Policy: Our time together is valuable. In order to honor the commitment that each of us have made to your appointment (private lesson, movement session, or massage), notice of cancellation or rescheduling of an appointment given less than 24 hours** in advance will result in a full charge for that session. **Monday morning appointments must be canceled or rescheduled prior to noon on Saturday to avoid being charged. Cancellations are accepted either via our webscheduler system, in person, via email, or by phoning/texting the Studio at 808-756-1628. These policies apply to Gift Certificate appointments as well.
Standing appointment: inconsistent attendance or repeated cancellations will result in the loss of that time slot regardless of 24 hour notice.
Please note that the cancellation policy is in place to minimize disruption to our clients and as a courtesy to our instructors/therapists who are compensated on a per client basis. Keep in mind that if you register for a session or book a massage or private we turn others away and if you don't show up they miss out.
Scheduling an appointment is your acceptance of these policies.
Booking, Payment and Fee Structure
For optimum results and to give you a thorough understanding of our work, we require a minimum of 3 one-on-one privates (although 6 are highly recommended) prior to joining a Pilates or GYROTONIC duet session. (This does not apply to GYROKINESIS.) Pilates and GYROTONIC exercise can be done daily. In the beginning we recommend two or three times per week for optimal growth and results in the system.
Payment is due at the time of booking your appointment(s). Sessions may be purchased individually or in packages at a reduced rate (to honor and reward frequent attendance). All sessions and packages must be completed prior to expiration, no exceptions. Expiration begins from date of package purchase. Packages expire 12 weeks (three months) from date of purchase.
Standing appointments are only given to clients who purchase packages, and are only reserved for the number of sessions in the package. Frequent cancellations may result in the loss of the standing appointment(s) regardless of the 24 hour policy.
Please select your packages carefully as all sales are final. We accept cash, check, Visa and MasterCard.
Program Expiration and Refund Policy
Program Expiration Policy: Pilates and GYROTONIC® exercise requires a commitment of time, energy and money. The Studio allows a reasonable amount of time in which to complete all of your sessions. All packages have specific expiration dates. (These are listed on our website, noted on your receipt, and can be viewed in your account online.) In order to honor and encourage frequent attendance, the more sessions you purchase, the more you save. And, you must be able to complete those sessions prior to the expiration date or you forfeit the balance of lessons. No exceptions. Please choose your packages carefully. Gift certificates expire 6 months from date of purchase. It is the student’s responsibility to monitor the expiration date of the packages and sessions they have purchased.
**Note: A one time extension to a package expiration date may be considered on an exception basis (i.e. unexpected medical reason with a valid physician’s release). Vacations and trips are not covered under this exception. This extension is only valid when stated in writing from the Studio. Contact the Studio via email for details.
Refunds: All sales are final. Please choose your purchases and programs carefully as we do not offer refunds of any kind or under any circumstance.
All prices, services and hours of operation at Kona Pilates are subject to change without notification. Please check our online schedule to confirm current rates, services and days of operation. We are here to assist you in planning the Movement Arts experience that best suits your individual needs.
Purchasing sessions is your acceptance of these policies.